Frequently Asked About halo138 slot Policy
We collect your name, email, phone number, date of birth and payment address to verify your identity and process deposits and withdrawals. We use this data only for account management, fraud prevention and compliance with local law. We do not use your details for marketing unless you opt in.
Yes. Go to Account Settings and select Download My Data, or contact support. We compile your personal details, transaction records and gameplay history into a file and send it to your registered email within three business days, at no charge.
Open Account Settings, select Close Account, and follow the confirmation steps. We freeze your wallet and cancel future deposits immediately. After 30 days of no activity, we securely delete your payment methods. Your account history remains on file for five years for legal and dispute purposes.
Deposits and withdrawals via DANA, OVO, GoPay and QRIS are processed by those payment partners under their security protocols. Once a deposit lands in your halo138 slot wallet, it is held in our segregated account. We do not hold your payment credentials; your bank or fintech app does.
When you log in from a new device or location, we may send a verification code to your registered email or phone. This confirms it is you before granting access. You can authorise the device in Account Settings to avoid future verification steps from that phone or computer.
Contact live chat or email support immediately. We freeze your account and investigate within one hour. If unauthorised deposits or withdrawals occurred, we verify the transactions with our payment partners and work to recover funds where possible. Always enable login notifications in your account settings.
We retain all transaction records, deposit receipts and withdrawal confirmations for five years after account closure, as required by local regulation. You can download your full history from Account Settings at any time while your account is active or during the five-year retention window.
